Terms and Conditions

VNM Frozen Food Sdn. Bhd.

Effective Date: 19/08/2022

1. Introduction

Welcome to VNM Frozen Food Sdn. Bhd. (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website vnmfrozenfood.com (the “Site”) and the purchase of products from us.

By using our Site or placing an order, you agree to these Terms. If you do not agree, please discontinue use of the Site immediately.

2. Eligibility

You must be at least 18 years old to purchase products from our Site. By placing an order, you confirm that you are legally capable of entering into binding contracts in Malaysia.

3. Products and Availability

We specialize in non-halal frozen meat and seafood products.
All product images are for illustrative purposes only; actual products may vary.
Availability of products is subject to change without prior notice.

4. Orders and Payments

Orders may be placed through our Site, WhatsApp, or other official sales channels.
Prices are displayed in Malaysian Ringgit (MYR) and may be subject to change.
Payment must be made in full before delivery, unless otherwise agreed (e.g., wholesale customers).
We reserve the right to refuse or cancel any order at our discretion.

5. Delivery and Shipping

Delivery is available within Malaysia.
Delivery times are estimates and may vary due to location, weather, or unforeseen circumstances.
Customers are responsible for providing accurate delivery information.
Risk of loss or damage passes to the customer upon delivery.

6. Returns and Refunds

Due to the perishable nature of frozen food, we do not accept returns once products have been delivered.
Refunds or replacements may be provided only if products are defective, damaged, or incorrect upon arrival.
Customers must notify us within 24 hours of delivery for any claims, with supporting photo evidence.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our maximum liability is limited to the purchase price of the product in question.

8. Intellectual Property

All content on this Site, including text, images, logos, and trademarks, are the property of VNM Frozen Food Sdn. Bhd. and may not be reproduced without prior written consent.

9. Privacy Policy

Your personal information will be collected and used in accordance with our Privacy Policy. By using our Site, you consent to such collection and use.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Please review this page periodically for changes.

12. Contact Us

For questions or concerns about these Terms, please contact us at: