Privacy Policy

Effective Date: 19/08/2022

Last Updated: 19/08/2028

At VNM Frozen Food Sdn. Bhd. (“Company”, “we”, “our”, “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (vnmfrozenfood.com) or use our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details.
• Account Information: Login details, order history, preferences.
• Technical Information: IP address, browser type, device information, operating system, cookies, and browsing activities.
• Communication Data: Messages, inquiries, or feedback submitted through our website or customer support channels.

2. How We Use Your Information

We use your information for purposes including but not limited to:

• Processing and delivering your orders.
• Improving our website, products, and customer service.
• Responding to your inquiries and providing support.
• Sending updates, promotions, or newsletters (only if you have opted-in).
• Complying with legal obligations and preventing fraud.

3. How We Share Your Information

We respect your privacy and do not sell your personal information. However, we may share information with:

• Service Providers: Delivery partners, payment processors, IT support, or analytics services.
• Business Partners: Wholesalers or distributors, only when necessary to fulfill your request.
• Legal Authorities: If required by law, regulation, or to protect our legal rights.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. You may manage or disable cookies through your browser settings, but some features of our site may not function properly.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access, update, or delete your personal data.
• Withdraw consent to marketing communications.
• Request a copy of the information we hold about you.
• Restrict or object to certain data processing activities.

To exercise your rights, please contact us at [Insert Company Email].

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. International Transfers

If your information is transferred outside of Malaysia, we will take steps to ensure it is protected in accordance with this Privacy Policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

VNM Frozen Food Sdn. Bhd.

Email: info@vnmfrozenfood.com

Phone: +6018-913 3868

Address: 04, Lorong Nagasari 23, Taman Nagasari, 13600 Perai Pulau Pinang