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Return & Refund Policy – VNM Frozen Food Sdn. Bhd.

Last Updated: 15/08/2024

At VNM Frozen Food Sdn. Bhd., we take pride in delivering high-quality frozen products to our customers.

Due to the nature of our products (frozen and perishable goods), we have specific guidelines for returns and refunds.

1. Eligibility for Returns

We only accept returns or refunds under the following conditions:

  • The product was delivered in a damaged, defective, or spoiled condition upon arrival.
  • The wrong item was delivered.
  • The product packaging was tampered with or not sealed properly upon delivery.

2. Non-Returnable Items

We cannot accept returns for:

  • Products that have been opened, cooked, or partially consumed.
  • Products not stored according to the recommended storage conditions.
  • Products returned after 24 hours from the time of delivery.

3. Return & Refund Procedure

To request a return or refund:

  1. Contact our Customer Service within 24 hours of receiving your order via:
  2. Provide:
    • Your order number
    • A clear photo/video showing the issue
    • Description of the problem
  3. Our team will review your request and respond within 1 business day.

4. Refund Method

  • Approved refunds will be processed within 3-5 business days.
  • Refunds will be issued via the original payment method or as store credit.

5. Replacement Option

If eligible, customers may choose to receive:

  • A replacement product (delivered at no extra cost)
  • Or a refund according to the terms above.

6. Contact Us

VNM Frozen Food Sdn. Bhd.(202201033602)

 04, Lorong Nagasari 23, Taman Nagasari, 13600 Perai Pulau Pinang

WhatsApp: +6018 913 3868 / +604 390 0172

Email: info@vnmfrozenfood.com

Website: https://vnmfrozenfood.com.my