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📌 Delivery Policy

Delivery Policy

At VNM Frozen Food Sdn. Bhd., we are committed to ensuring that your orders are delivered in a timely, safe, and efficient manner. Please review the details of our delivery policy below:

1. Delivery Coverage

  • We currently deliver across Peninsular Malaysia, including major cities and towns.
  • For deliveries to East Malaysia (Sabah & Sarawak), please contact us in advance to confirm availability and applicable charges.

2. Delivery Schedule

  • Orders confirmed and paid before 12:00 PM (noon) will be processed on the same working day.
  • Orders placed after 12:00 PM will be processed on the next working day.
  • Standard delivery time is 1–3 working days depending on location and courier availability.
  • No deliveries are made on Sundays and public holidays.

3. Delivery Method

  • All frozen products are delivered using cold chain logistics to ensure product freshness and safety.
  • Deliveries are handled either by our in-house delivery team or by authorized third-party courier partners.

4. Delivery Fees

  • Delivery fees vary based on location and will be calculated at checkout.
  • Free delivery may apply for bulk orders or purchases above a certain amount (as stated in our promotions).

5. Receiving Your Order

  • Customers are responsible for ensuring someone is available to receive the order at the specified delivery address.
  • If the delivery attempt fails due to customer unavailability, additional charges may apply for re-delivery.

6. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number or delivery confirmation via email/WhatsApp.
  • For inquiries about your delivery, please contact our customer service team.

7. Damaged or Incorrect Items

  • If your order arrives damaged, incomplete, or incorrect, please notify us within 24 hours of delivery by providing photos and details.
  • We will review the case and provide a replacement or refund as applicable.

8. Contact Us

For any questions about delivery, please contact us:

  • Email: info@vnmfrozenfood.com
  • Phone/WhatsApp: +6018-913 3868
  • Address: VNM Frozen Food Sdn. Bhd.(202201033602)
  • No 4, Lorong Nagasari 23, Taman Nagasari, 13600 Perai Pulau Pinang